In modern digital age, voice is no longer the only channel in your customer journey. Creating and maintaining customer relationships across multiple channels is the key of success. Customers that interact with your customer representatives today might prefer different channel (i.e. facebook) tomorrow. So it's important for your contact center to deliver a seamless experience to your customers.
Our omnichannel solution is designed to work across all channels with effortless transitions among the channels. We offer various omnichannel solutions that fit well your business requirements.
Our omnichannel Contact Center Solutions covers the following areas:
Computer Integration Telephony (CTI)
Automatic Call Distribution (ACD)
Integrated Voice Response (IVR)
Outbound Solutions (Preview, Progressive and Predictive Dialling)
Various channels include voice, email, SMS/text, web chat, co-browsing or social media
Workforce Optimisation Suite